Cancellation or Return

If for any other reason you are not satisfied with your purchase, return must be made within 1 week of receiving your order without any exception. To receive a complete refund, returns must include ALL packaging, boxing, accessories (if any) included with your order. All items returned to us must be clean, in original packaging, never used. The items must be able to be sold as "NEW".

Please note that there will be no refund for shipping charges. A 25% restocking fee will be deducted from your refund. Also it is very important that the item must be returned in its original package and that it must be insured. Upon receipt, we will inspect the item and we will reimburse fully, minus the 25% restocking fee. We can’t be held responsible for damaged or lost items in transit, please use UPS or FedEx to return your item so that it can be tracked if necessary.

All refunds, credits and exchanges are for the value of the equipment only and do not include shipping charges. Outbound shipping is occasionally free or reduced, if that item(s) is returned, normal shipping charges will be deducted from any refund you are eligible to receive.  It may take 5 business days for the money refund back to your account.

Any order cancellation MUST be received and acknowledged by us within 24 hrs of order placement.  

Refused Delivery

If the carrier returns an item because it was refused or undeliverable, a 25% restocking fee will apply. If the item was shipped for free or reduced shipping, normal shipping charges will be deducted from any refund you are eligible to receive.

Damage In Shipping

We always do our best to bring quality product to our customers. We use extra packaging material and always make an effort to deliver the item to you in excellent condition. However, we can’t be held responsible for the damages in transit. Therefore we ask all of our customers to inspect their boxes upon receipt. If there is any visible damage to the box, document that with the carrier. Please report the damage to us within 48 hours and retain all packaging material.

It is important that you keep your e-mail receipt for your order. Returns or exchanges will not be accepted with altered or mutilated receipts. We reserve the right to deny any refund or return. No return will be accepted without prior return authorization and documentation. No COD postage or package without return authorization number will be accepted.

How to Report Items Received Damaged

In order to better serve you, our customer, and to improve the systems of resolving factory defects or freight damage to merchandise, we have adopted the following guidelines.

1. All breakable accessory products are unconditionally guaranteed to be free of factory defects. The guarantee will not apply to damage arising from neglect, accidental or intentional damage, freight damage, institutional or commercial use, damage or wear due to exposure to extreme sunlight, temperature, moisture or humidity. 

2. Freight Damage: All merchandise is carefully inspected before packing and is packed according to carrier specifications, in an approved manner, in approved cartons, prior to leaving the distribution center. If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or email customer services us within 48 hours. We will contact UPS damage control center to pick up the damage item to process claim and file any damage claims necessary with UPS. All freight damage claims are the responsibility of the carrier. 

3. Freight damage must be reported at time of delivery to the CARRIER and clearly noted on the freight bill.

4. A return authorization must be issued by our Customer Services Department.  Please complete the RMA form and submit it to us.

5. Defective merchandise has to be properly packed and returned as per our directions. Freight collect within 10 days from the date on the return authorization. We will inspect each authorized item upon receipt. Upon approval we will send you a replacement if merchandise is defective.  There is NO money refund in this situation.

**NOTE** Do not alert returning carrier that merchandise is already defective. This will give the carrier the right to mishandle already defective goods. Returning carrier will also note on his paperwork that he is picking up damaged goods, thus, relieving freight lines from any further claims.

6. A copy of the return authorization number has to accompany the shipment and the copy must be placed inside the carton.

7. We make every effort to provide complete details in descriptions of all our products and the best images possible. We expect all the information provided to be reviewed prior to purchase and we will answer any questions by email at Customer Care to avoid unnecessary returns, dissatisfaction, or extra re-stocking or shipping charges.

PLEASE NOTE: We will not accept a return without a prior return authorization number.